Privacy Policy

This privacy policy gives you information about how DCL Renewables treats the personal information which we hold about you.

We are committed to maintaining the trust and confidence of the visitors that come to our website. Here we explain when we collect your personal information, why we collect it, how we intend to use it, and how we keep it secure.

We collect and use your data in accordance with current data protection law and the General Data Protection Regulation (GDPR). Except as set out below, we do not share, sell or disclose to any third party any information collected through our website.

With your cookie consent, we use Google Analytics 4 to understand visits and completed enquiry and contact actions. We send public page paths and fixed event names, not the personal details entered into our enquiry forms. Google also processes browser, device and session information to provide these reports. Advertising personalisation is disabled.

You can accept, decline or withdraw analytics consent using “Cookie settings” on any page. For cookie names and durations, see our Cookie Policy and Google’s privacy policy.

Personal data is defined by the GDPR as “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”.

In simpler terms, it is any information about you that enables you to be identified. It covers obvious information such as your name and contact details, but also less obvious information such as identification numbers, electronic location data and other online identifiers.

Decon Contracting Limited trading as DCL Renewables. Company Registration No. 08440299, registered in the UK.

Our registered office is at Unit 3, 19–21 Aintree Rd, Perivale, Greenford, UB6 7LA, United Kingdom.

The information you give to us includes, but is not limited to, information about yourself which you provide via our website contact forms, telephone, email or in person:

• Name
• Home and/or business address, as appropriate
• Email address
• Phone number

When you buy a product or service from us, a contract is formed between you and us. To carry out our obligations under that contract, we must process the information you give us — including names, telephone numbers (mobile and landline), personal and/or business address, email address, and bank details required for processing transactions.

We continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Under the GDPR, we must always have a lawful basis for using personal data. We process this information on the basis that there is a contract between us, or that you have requested we use the information before we enter into a legal contract. For this purpose, we maintain a customer database.

We process your information for the following purposes:

• To communicate with you and provide information you have requested about the products and services we offer, including providing you with an estimate or a quote.
• To provide you with the services you have purchased or requested from us.
• For administration, compliance, organisation and operational purposes throughout various company departments.

As required by law, we do not retain any personal data for any longer than is necessary in light of the purpose(s) for which that data is collected, held and processed. These periods may be extended if, for example, there is a legal dispute between us or where we reasonably believe a longer retention period is justified. We may also keep your information for longer if we are required by law to do so.

We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.

• We share your information throughout various departments within our organisation in order to meet our contractual duties to you.
• We will share your information with third parties when we are legally obliged to do so.
• We do not sell or share your information with third parties for marketing purposes.
• We do not share your personal information with third parties unless we are legally obliged to do so, need to comply with our contractual duties to you, or must protect our rights and legal position in the event of legal proceedings, compliance with legal obligations, a court order, or the instructions of a government authority.

Groups your information may be shared with include, but are not limited to:

Some third parties may receive data from us that they process in their own right.

You have the following rights under GDPR:

• The right to be informed about the collection and use of your personal data.
• The right to be informed about the purposes for processing your personal data, the retention periods, and who it will be shared with.
• The right to access a copy of the information we hold about you — usually referred to as a “subject access request”.
• The rights to erasure, restriction or suppression of your personal data. We do not have to delete your data in certain circumstances, such as if we need it to defend a legal claim or we are prevented by law from deleting it.
• The right to have inaccurate personal data rectified, or completed if it is incomplete.
• The right to data portability — you can request your data in a structured, commonly used and machine-readable format.
• In certain circumstances, the right to object to the processing of your personal data.
• The right to object to decisions made about you based solely on automated means without any human involvement. We do not use automated decision making.

You can exercise these rights by making a written request to us using the contact details below. If you are concerned about how we process your data, you can raise a complaint with us — and if you are not satisfied with our response, you can contact the Information Commissioner's Office.

If you want to know what personal data we hold about you, you can ask us for details of it and for a copy (where any such data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal address in the contact section below.

• There is not normally any charge for a subject access request. If your request is “manifestly unfounded or excessive” (for example, repetitive requests), a reasonable fee may be charged to cover administrative costs.
• We will respond to your subject access request within 30 days. Normally, we aim to provide a complete response, including a copy of your personal data, within that time.
• In some cases — particularly if your request is complex — more time may be required, up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the details below:

Last updated: 1 August 2024